SAP CRM Functional Course Curriculum
 
 Overview of the SAP CRM Functional Training
  Base Customization   
  • Introduction to ERP, SAP, R/3 Architecture, SAP Modules.
  • Introduction to SAP CRM, Basics and Architecture.
  • Organization Model.
  • Business Partner.
  • Product Master.
  • Transaction Processing.
  • Copy Control.
  • Item Category Determination.
  • Organizational Data Determination.
  • Partner Processing.
  • Status Management.
  • Business Activity and Task.
  • Actions.
  • Pricing.
  • Territory Management.
Marketing
  • Web Client UI. Business Role Creation and Assignment.
  • Segmentation using Attribute Set.
  • Info Set.
  • External List Management.
  • Mail Forms.
  • Product Proposals.
  • Campaign Management.
  • Campaign Automation.
  • Lead Management.
  • SALES
Sales
  • Opportunity Management.
  • Quotation Management.
  • Order Processing.
  • Contract Management.
  • Rebate Processing.
  • ASA Methodology.
Overview of the SAP CRM ADVANCED course
Marketing
  • Web Client UI. Business Role Creation and Assignment.
  • Segmentation using Attribute Set.
  • Info Set.
  • External List Management.
  • Mail Forms.
  • Product Proposals.
  • Campaign Management.
  • Campaign Automation.
  • Lead Management.
Sales
  • Opportunity Management.
  • Quotation Management.
  • Order Processing.
  • Contract Management.
  • Rebate Processing.
  • ASAP Methodology.
Service
  • Installed Base Management
  • Service Agreements
  • Service Contracts
  • Service Order Management
  • Complaints and Returns
  • In house repair
  • Warranty Claims
Middleware
  • Solution Overview
  • Data Exchange with R/3 Part 1
  • Data Exchange with R/3 Part 2
  • Middleware Operations
Interaction Center
  • IC Web client Overview
  • Agent Functions
  • Alert Management, ERMS
  • Call List Management
  • IC Web client Sales, Marketing , Service