SAP SERVICE MANAGEMENT
 
Introduction to Solution Manager
Landscape Management Database
System Preparation (Solman_setup)
  • Basic Setup
  • Managed System Configuration
Project Implementation and Administration
  • Project Preparation
  • Business Blueprint
  • Realization
  • Test Management
IT Service management-Application Incident Management
  • General Settings
  • Transaction Type for AIM
  • Business Partners Setup
  • Organizational Model (BRFPlus)
  • Support Team
  • Action Profiles
IT Service Management- Change Request Management
  • Basic Configuration-Activate Charm Services
  • Activate Integration with Change Request Management
  • Setup Auth for Work center
  • Transaction type for ChaRM
Root Cause Analysis
  • Central note implementation
  • SMD Agent Setup
  • Managed System Configuration
  • BW System configuration
  • Trace analysis
  • Workload Analysis
  • Exceptional Analysis
  • Change Analysis
Business Process Monitoring
  • Information and Configuration Prerequisites
  • Activate Solution manager Services
  • Setup BPM
  • Types of monitoring
QGM
  • Information and Configuration prerequisites
  • Activation Setup Authorization and work center Navigation